Shipping Policy

1. Order Processing

Orders placed on business days (Monday to Friday) before the daily cut-off time are usually processed within 24 hours.
Orders placed after the cut-off time, on weekends, or on holidays will be processed the next business day.
During peak seasons (such as Black Friday, Double 11, or high-demand periods), processing may take an additional 1–2 days.

We ship to most countries and regions worldwide (availability is confirmed at checkout).
Some remote areas may be restricted or require additional shipping fees. Customers will be notified if this applies.
Import duties, customs fees, VAT, or other local taxes are generally the responsibility of the buyer unless otherwise stated.

We partner with reliable international carriers (such as DHL, FedEx, UPS, EMS, etc.) and select the best option based on your destination, package size, and weight.
Shipping fees are calculated based on:
1. Package weight and dimensions
2. Destination country/region
3. Shipping speed (standard or express options)
Free or discounted shipping may be available for certain promotions or order thresholds.
Oversized or heavy shipments may incur extra costs, which will be confirmed before shipping.

Once your order ships, you will receive an email notification with carrier details and a tracking number.
You can track your package directly on the carrier’s website or through the “Order Tracking” section of our store.
If you do not receive a shipping notification, please check your spam folder or log in to your account to view order status.

To change your shipping address, please contact us as soon as possible. If the order has not shipped, we will make every effort to update it. Once shipped, address changes may not be possible.
Orders may be canceled before shipment. If already shipped, cancellations must follow our Return Policy.
Address changes and cancellations are subject to confirmation by our customer support team.

While we work with trusted carriers, delays may occur due to customs clearance, weather, or other factors beyond our control.
If your package is lost or damaged in transit, please contact us immediately. We may arrange a replacement, refund, or file a claim with the carrier.
For damage or missing items, please retain all packaging and contact us within 24–48 hours of delivery for assistance.

If you return an item due to quality issues, wrong item, or shipping damage, we will usually cover the return shipping cost or provide a return label.
For returns due to personal reasons (e.g., wrong size, not satisfied), return shipping is generally the buyer’s responsibility. Please see our Refund/Return Policy for full details.
We recommend contacting our support team for a Return Merchandise Authorization (RMA) before sending items back.

For pre-ordered or backordered items, estimated shipping times will be displayed on the product page.
Orders containing both in-stock and pre-order items may be split into separate shipments.
If estimated shipping times change significantly, we will notify you via email.

Delivery times provided are estimates only and are not guaranteed.
Customers are responsible for providing accurate shipping information. If an incorrect address causes a failed delivery or return, we are not liable, and additional charges may apply.
Customs inspections may cause additional delays that are beyond our control.

If you have any questions about this Shipping Policy, please contact us: