Refund & Return Policy

Last updated: October 4, 2025

Cutvibepro strives for 100% customer satisfaction. If you are not fully satisfied with your purchase, please refer to the following conditions and procedures for returns and refunds.

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1. Eligibility for Return

• You may request a return or refund within 30 days of the delivery date.

• Products must be new, unused, and in original packaging, with all accessories, manuals, and labels intact.

• Items that have been damaged by misuse, improper handling, or that show signs of wear will not be eligible for a full refund.

• Some products may be non-returnable (e.g. custom orders, used products, special consumables). We will state clearly on the product page if an item is non-returnable.

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2. Initiating a Return

• Before sending any item back, you must obtain pre-authorization (return approval) from our Customer Support team by contacting support@cutvibepro.com.

• Returns sent without prior authorization may be refused or returned to sender at your expense.

• Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number, return address, and packing instructions.

• You may be required to use a prepaid return label we provide (for defective or incorrect items) or to ship the item back at your own cost (for buyer’s remorse returns).

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3. Return Shipping Costs & Restocking

• For returns at buyer’s expense, the cost of the original shipping (if any) is non-refundable.

• If a restocking fee is applied, it will be deducted from your refund.

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4. Refund Processing

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If your refund is approved, we will process it within 5–10 business days (could vary depending on your bank or payment method).

• Refunds will typically be issued to the original payment method (credit card, PayPal, etc.).

• Please allow additional time for your bank or payment provider to post the refund.

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5. Exchanges

• If you wish to exchange an item (for a different size, model, or variant), please contact us first at support@cutvibepro.com.

• Exchanges are subject to product availability.

• For exchange returns, you may need to pay the shipping cost to send back the original item and to ship the replacement.

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6. Defective, Damaged, or Incorrect Items

• Upon delivery, please inspect your order immediately. If any item is defective, damaged, or incorrect, contact us within 7 days with photos and details.

• We will evaluate and, if validated, offer one of the following:
    1. Replacement of the item (preferred)
    2. Full refund including original shipping cost
    3. Partial refund (if item can be used with limitations)

• Do not discard the packaging or damaged item until we confirm next steps—we may ask for them for inspection or claims with carriers.

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7. Non-Returnable or Non-Refundable Items

Certain items are not eligible for return or refund, including but not limited to:

• Items marked non-returnable or final sale

• Items that are used, worn, or without original packaging

• Consumable supplies that have been opened or used

• Customized, special-order, or made-to-order items

• Items with missing parts or damaged by buyer

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8. Policy Modifications & Exceptions

• We reserve the right to amend, alter, or update this Refund & Return Policy at any time. Changes will take effect upon posting on the site.

• In exceptional cases, we may make exceptions at our discretion (for example, in cases of extreme delay, customs issues, or high-value orders).

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9. Contact Us

If you have any questions about refunds or returns, or wish to start a return process, please contact us:

📧 Email: support@cutvibepro.com